1. Provider provides service in the hotel in line with standards of the hotel class.
  2. Guests are accommodated based on binding bookings and relevant prices are charged for the respective accommodation type.
  3. Provider is entitled to accommodate only guests with valid binding booking and who fill in duly a registration. Upon their arrival, guests are obliged to show a valid identity card at the reception desk, sign registration card and show payment slip documenting the respective advance payment or full price payment in advance  (in case when advance payment or full price payment in advance was required before arrival).
  4. Should guests fail to show valid identity card (personal ID card, passport), provider is authorised to refuse to accommodate them in the hotel under the relevant provisions of Act no. 565/1990 Coll., on local fees, as amended, applicable to Czech-based guests, and under the relevant provisions of Act no. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic, as amended, applicable to foreign guests.
  5. Provider is obliged to accommodate guests based on a binding booking from 14:00 to 24:00. The room is reserved for this period of time, unless agreed otherwise. Early check-in must be agreed in advance when making the booking and it is necessary to wait for Provider’s confirmation and pricing of such non-standard service.
  6. Provider is not obliged to accommodate guests arriving without prior reservation (binding booking) as well as guests arriving after 24:00.
  7. Should guests provide their payment card numbers as guaranty, their bookings are held till their arrival.
  8. If it is not possible for the guests to extend their stay in the same room, Provider is authorised to offer them another room.
  9. Provider is liable for damage to stored objects only if these objects were handed over to hotel employees for safeguarding. Hotel cannot be held liable for any other left or forgotten guests’ objects. Provider can be held liable without limitation for damage to jewels, money and other valuables only if stored in hotel safe, taken over by Provider for safeguarding or if the damage was inflicted by Hotel employees.  Provider cannot be held liable for damage to objects stored in guests’ own safes.
  10. The right to damage compensation must be claimed without undue delay, however, not later than 15 days after the damaged party learned about the damage.
  11. Visitors can be accepted in common rooms of the hotel. Visitors can be accepted in the accommodation part of the hotel only from 8:00 to 22:00 and subject to receptionist’s approval. Only accommodated guests may enter the accommodation part of the hotel during the rest of the day.
  12. Provider will call medical assistance in case of guest’s sickness or injury. All fees for transportation to hospital and medical treatment will be borne by the guests except for cases when the Provider is liable for the sickness or injury.
  13. The entire hotel is non-smoking.
  14. Guests are not authorised to move any furniture and devices or to make any modifications of the electric network and equipment located in the guest and common rooms. Due to security reasons, guests may use only electric devices for their own hygiene (hair driers, shavers, massage devices, etc.) and notebooks, tablets and similar appliances.
  15. Guests may use free Wi-Fi in the entire hotel.
  16. Guns must not be carried or stored in the entire hotel.
  17. Children below 10 years of age must not – due to safety reasons – stay alone in the rooms or in the remaining premises of the hotel (mainly playground); they must be always overseen by adults. Parents or legal guardians will be held liable for any damage inflicted by their children.
  18. There is no life guard at the hotel swimming pool. Guests are responsible for their own safety as well as the safety of their children.
  19. Dogs and other pets may share the room with their owners only if the owners prove that their pets are healthy and if they agree and respect the hotel pet policy which they will receive in writing. The price for pets is charges based on the valid pricelist.
  20. Guests are obliged to observe the night policy applicable from 22:00 to 6:00 hours.
  21. Guests are fully responsible for entire damage inflicted to hotel property.
  22. Guests will compensate the caused damage, unless they prove they did not cause. This Provider’s right is applicable also after guests’ departure.
  23. Should guests’ condition indicate alcohol or drug abuse resulting in potential violation of these Accommodation Rules, such guests will not be allowed into the hotel. Repetition of these situations may result in termination of the accommodation contract.
  24. Guests will use the room for the contracted period of time. If not agreed otherwise, guests will check-out and vacate the room by 11:00 hours on the day of departure. Should they fail to do so, the hotel is entitled to charge for an extra day or part thereof based on the valid pricelist.
  25. Upon leaving their rooms, guests will turn off the lights and water and close the doors. Upon check-out, they also have to hand in their room keys (cards).
  26. Guests will behave in the hotel in a way preventing fire.
  27. Upon departure, guests will pay the price agreed in the binding offer and the pricelist price for additional service used during their stay. If staying longer, guests must settle their bills at least once a week. Guests are obliged to check out duly and pay their bills before departure.
  28. In case of lost room keys, guests are obliged to inform the hotel reception desk immediately. Should they fail to do so, Provider will not be liable for any damage caused due to lost keys. Guests will be charged a fee of CZK 1,000 for lost keys. Guests are obliged to pay the fee before departure.
  29. Provider can offer to guests a different accommodation as compared to the ordered one in justifiable cases. However, this alternative accommodation must not differ substantially from the confirmed one.
  30. Own food and beverages must not be consumed in the hotel.
  31. Information on hotel service prices is available at the reception desk and online at hotel web pages.
  32. Hotel management welcomes all suggestions for improvement and thanks for any critical comments.
  33. Guests are obliged to familiarise themselves with the Accommodation Rules and observe the rules set forth hereunder. Provider is entitled to terminate the stay prematurely should guests violate these rules.
  34. Should guests have justified wishes or complaints, they may contact our hotel staff who will do its best to fulfil such wishes.
  35. These Accommodation Rules come into force on 16 July 2017.
Discounts

Vacation packages for the period from 2 Jan to 31 Jan 2019 are ready for you here.

Group and company discounts based on individual agreement. 

Order action pack

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